Product Enquiry for WooCommerce: Enhance Customer Interaction and Boost Conversions

When shopping online, customers often have questions before making a purchase—whether about product specifications, delivery times, pricing, or customization options. In physical stores, they’d simply ask a sales assistant. But in eCommerce, if there’s no quick way to ask, potential buyers might abandon the page and never return. This is where the Product Enquiry for WooCommerce plugin becomes essential.

This powerful tool allows customers to ask questions directly from the product page, request quotes, or get clarifications—helping store owners build trust, resolve objections, and increase sales.

In this blog, we’ll explore how the Product Enquiry plugin works, its main features, benefits, and how you can use it to create a seamless customer experience in your WooCommerce store.

What is Product Enquiry for WooCommerce?

Product Enquiry for WooCommerce is a plugin that adds an "Enquiry" or "Request a Quote" button on product pages. Customers can click this button to fill out a form and submit questions or quote requests. These inquiries are sent to the store admin or sales team, who can then respond directly to the customer.

It replaces hesitation with conversation—turning undecided visitors into loyal buyers.

Why Add a Product Enquiry Feature to Your Store?

While WooCommerce has robust product pages, it doesn’t provide a built-in way for customers to contact you regarding specific products. Relying on a general contact form may lose context and confuse customers.

Adding a product-specific enquiry feature gives shoppers a clear, convenient way to get answers without leaving the page. This is especially useful for:

• High-ticket items

• Made-to-order or customizable products

• Wholesale and B2B items

• Limited stock or exclusive products

• Products with variable pricing

Key Features of the Product Enquiry for WooCommerce Plugin

Let’s look at the most important capabilities of this plugin:

1. Add Enquiry Button to Product Pages

Display an "Enquire Now" or "Request a Quote" button next to the Add to Cart button. This ensures customers can contact you directly while viewing the product.

You can choose between different placements like before/after product price, short description, or custom locations using shortcodes.

2. Customizable Enquiry Form

The plugin allows you to customize the enquiry form fields to collect the information you need—such as name, email, phone number, message, quantity, and preferred delivery date.

You can also enable file uploads if you need supporting documents or design files.

3. Enable/Disable for Specific Products or Categories

Not all products need enquiries. With this plugin, you can choose where the enquiry option should appear—only on select products, categories, or user roles (e.g., B2B customers only).

4. Quote Request Functionality

Instead of just asking a question, customers can request custom quotes. This is useful when pricing varies based on order volume, configuration, or shipping location.

Store owners can respond with a tailored quote and even offer a direct checkout link.

5. Manage Enquiries from the Admin Panel

All customer enquiries are stored in the backend, allowing you to manage them like support tickets. You can reply, track, assign statuses, and export enquiry data.

6. Email Notifications

Get instant email notifications when a new enquiry is submitted, and optionally send a confirmation email to the customer.

7. Multi-language & Multi-store Support

Supports translations and works on multilingual WooCommerce sites using WPML or Polylang, making it ideal for international stores.

8. Google reCAPTCHA Support

Prevent spam and bots by enabling Google reCAPTCHA on enquiry forms.

How to Set Up Product Enquiry for WooCommerce

Getting started is easy:

1. Install and activate the plugin from your WordPress dashboard.

2. Go to Product Enquiry Settings and configure general options like button text, form fields, placement, and email addresses.

3. Choose whether to enable the enquiry form for all products or selectively.

4. Customize the design using built-in settings or CSS for a seamless match with your store theme.

5. Test the form, check email notifications, and you’re ready!

Real-World Use Cases

Here’s how different types of WooCommerce stores benefit from this plugin:

???? Custom Furniture Store

A customer wants to order a wooden table but needs a different size and finish. Instead of skipping the purchase, they click "Request a Quote" and describe their needs. You reply with a custom price and link them to checkout.

???? Wholesale Electronics Supplier

A retailer wants to buy 100 units of a phone model but wants a better rate. They fill out the enquiry form asking for a bulk discount. You offer a deal and convert a visitor into a high-value customer.

???? Art & Print Shop

Customers ask for personalization on canvas prints. The enquiry form includes file uploads and custom instructions. You streamline the sales process and gather all required data upfront.

Benefits of Adding a Product Enquiry Form

✅ 1. Reduce Purchase Hesitation

Buyers with questions can ask immediately rather than leaving your site to think about it.

✅ 2. Capture Leads from Uncertain Visitors

Even if customers aren’t ready to buy, you collect their details for follow-up via email or calls.

✅ 3. Enable Custom and B2B Sales

Handle made-to-order products, bulk pricing, and negotiations directly from the product page.

✅ 4. Personalize Customer Interaction

Having a conversation leads to better engagement, higher trust, and often, higher order value.

✅ 5. Track Pre-Sale Questions

Understand common customer concerns and improve your product pages or FAQs accordingly.

Best Practices for Using Product Enquiry for WooCommerce

• Respond quickly: The faster your response, the more likely you’ll close the sale.

• Set up auto-replies: Let customers know their message was received and when to expect a reply.

• Personalize your message: Use customer names and refer to their enquiry details to show you’re attentive.

• Use CRM tools: Integrate with a CRM or helpdesk for seamless tracking of all customer interactions.

• A/B Test your button: Try different CTA texts like “Ask a Question” or “Talk to a Specialist” to see what performs best.

Final Thoughts

Adding the Product Enquiry for WooCommerce plugin to your online store is a smart move for any business that sells customized, bulk, or high-value products—or simply wants to build stronger customer relationships.